What is cocodot?

cocodot is a place for people and brands to communicate and to manage celebrations. On cocodot you can uniquely combine online and printed invitations or greetings. We built cocodot for people who love design and take pride in the way they communicate. Our invitations and greetings do not contain advertising.

You can

• design beautiful, ad-free invitations and greetings
• send online or printed invitations and greetings
• create an event home page
• efficiently manage responses and communicate with guests
• post invitations, greetings, and comments to social networks

Why cocodot?

Our goal is to add beauty and simplicity to correspondence around weddings, showers, birthdays, dinner parties, and other events in your life. We want your experience to be unique, so all our designs are created exclusively for cocodot. Our service is meant to help you save money on printing, design, and postage ... not to mention the time you’ll save on creating invitations and managing guest correspondence.

What is the best way to reach customer service?

Email support@cocodot.com or click on the HELP button on the left side of any cocodot page to reach customer support. You can also call 888-9-COCODOT Monday through Friday 9am—6pm PST.

What is the best way to make suggestions for the site?

We are constantly trying to improve the cocodot experience. We invite you to share your feedback.

Who created cocodot?

cocodot was founded by three women with distinguished backgrounds in the arts. They created cocodot because the sophisticated invitation-and-greeting website they wanted did not exist.

Amy Neunsinger’s photographs have helped define imagery for some of America’s most influential style-based brands, including Martha Stewart Living, InStyle, W, Saks Fifth Avenue, and Target.

Laura Shanahan was formerly the creative director for Bobbi Brown Cosmetics. She has designed for brands including Ralph Lauren, Clinique, Shabby Chic, and Shu Uemura.

Lisa Thompson is a former model who has worked with photographers Arthur Elgort and Steven Meisel, and was featured in Vogue, Harper’s Bazaar and campaigns for Giorgio Armani. After stints as a prop stylist and art gallery curator, she took up photography, and has contributed to Gourmet and Real Simple.

How do I create a card or invitation to send online only?

To get started, SELECT a design, and then choose to send either as an online card or invitation. After you complete each step, click on NEXT to progress to the next page. When you check out, click on SEND EMAILS to send your card or invitation online only.

What if I want to create my online card now and send it later?

You can schedule delayed sending in your Card Details, or your Event Details, page. When you click on SCHEDULE DELAYED SENDING, you will be able to select the date and time to send your card or invitation.

Can I edit the existing text on a design template?

It is not possible to change the text on a card or invitation on which the text is part of the design. On cards offering customizable text, you can replace the sample copy. All of our templates are available as blanks, so you can completely personalize your design to suit your message. If you cannot locate the blank version of a template, email us.

Am I limited to the fonts displayed in the Card Creator?

The fonts displayed in the Card Creator console are the only fonts available for designs created on the site. However, if you wish to design something offsite and then upload it, there is no limit to the fonts that can be used. To upload your own design, select the UPLOAD YOUR PHOTO category, and then click on FULL 7x5 BLANK.

Why am I seeing an error message saying that my text is outside the text box when it is not?

The “Your text extends beyond…” error message is meant to ensure that your entire message will be visible to your card recipient. The error message should disappear when you increase the size of the text box. To expand your text box, click once inside the box and then drag any of the side or corner arrows outward.

Can I customize the color scheme of an existing template?

Designs created for cocodot are exclusive to the site, and the color schemes cannot be altered. Our designers create new content daily. We welcome your suggestions regarding new designs and color schemes.

Is there a way to adjust the existing colors in the Card Creator palette?

cocodot will soon add a color wheel to give users more color flexibility. Until then, the shades in the color palette are the only options.

What is my Account Dashboard?

When you register for a cocodot account, an Account Dashboard is created for you. Your Account Dashboard is the window to your personalized cocodot experience and offers many helpful tools. Primarily, your Account Dashboard stores all of your sent/previously designed cards, address book contacts, profile details, and account information. Through your Account Dashboard portal, you can edit your designs and details; send messages to your guests; track your cards and invitations; add or remove recipients; and more.

How do I track my cards and invitations?

Your Account Dashboard stores your cocodot address book as well as all your sent and previously designed cards, profile details, and account information. You can track your sent cards and invitations using the Manage Recipients/RSVPs tool. To track a specific card, go to your Dashboard, click on the card or invitation, and then click on MANAGE RECIPIENTS (for cards) or MANAGE RSVPs (for invitations), which will appear in the drop-down box above your opened card.

How do I upload a profile picture?

To add or update a profile photo, click on ACCOUNT DASHBOARD at the top right corner of any cocodot page, and then click on USER PROFILE. Click on the UPLOAD PROFILE PHOTO link at the right of the photo space. You will be prompted to choose a photo from your computer’s directory, and then you will have the option to crop it.

How do I change the email address connected to my cocodot account?

In the Account Dashboard, click on USER PROFILE, and then CHANGE (to the right of your current email address). Once you have entered your new email address, click on UPDATE PROFILE at the bottom right corner of the page.

Is it possible for me to upload profile pictures for my guests?

Not yet. Your guests have the opportunity to upload a photo of themselves when they RSVP or make a comment. To protect users, we ask that guests register before adding a profile photo to a card or event landing page. We wouldn’t want any unauthorized or unflattering photos to end up on your card or event pages!

How do I use cocodot with Facebook?

To attach your Facebook account to your cocodot account, click on ACCOUNT DASHBOARD at the top right corner of any cocodot page. Click on USER PROFILE and then “Link a Facebook account.” Enter your Facebook log-in information. You can link or unlink any Facebook account through the link on your User Profile page. This is a particularly handy tool for events with multiple hosts.

How do I cancel an event once the online invitations have been emailed?

To cancel an event, go to your Account Dashboard (at the top right corner of any cocodot page), and click on the arrow to the right of your invitation. Select CANCEL, and then click on YES, CANCEL EVENT. The next screen will offer the option of sending a note to your guests about the cancellation. If you would like to enter a message, type it into the box, then click on SEND MESSAGE. If you do not wish to send a message, click on NO MESSAGE.

How can I send a message to my guests once my invitations have been emailed?

The best way to send a follow-up message to your guests is to click on SEND A MESSAGE TO GUESTS in the drop-down menu above your open invitation. To access this button, go to your Account Dashboard (at the top right corner of any cocodot page), and click on your invitation. Click on SEND A MESSAGE TO GUESTS and enter your message. Once you have completed your message, you will be asked whether you would like to send an update email to your guests. You can choose to send the message (1) to all your guests; (2) only to those who have responded “yes” or “maybe”; or (3) to those who have not responded at all.

What time do scheduled resends and reminders go out?

Scheduled resends and reminders go out at 9am local time (i.e., in the time zone of the event) on the scheduled date.

What is a Public URL (customized link), and what are the benefits of creating one?

A customized link or Public URL is a unique link for your card or event that anyone can access. This is a useful tool for events with more than one host, or for when you want guests to share the link with others. Anyone who clicks on the link can RSVP and add themselves to the guest list. The URL can be forwarded via email, as well as copied-and-pasted and shared on social media sites including Twitter and Facebook. (You can share via Facebook even without a Public URL by posting to a Facebook Wall or inbox.)

How do I make my card or invitation private?

cocodot invitation management pages can be customized to keep comments, guest list and RSVPs private. To make your card private (and disable the comments feature) select HIDE RECIPIENT COMMENTS in your Card Details page (which follows the Design stage). To hide all comments and RSVPs select GUESTS CANNOT SEE > RSVPS, COMMENTS & GUEST LIST.

How do I add music to a card or invitation?

To add a song or other recorded track to your card, click on the musical-note icon at the top of the Card Creator in the Design page. Audio files must be in MP3 format. If you would like to add a track from your iTunes library and it is not in MP3 format, adjust the settings as follows:

1. Go to iTunes Preferences > General > Import Settings > Change “Import Using” to “MP3.”
2. Select “Create an MP3 version” in the iTunes “Advanced” tab.

Some purchased songs are encoded with a protected AAC format that prevents them from being converted. In such cases, you can burn the song to a CD and then copy it back to iTunes as an MP3.

How do I add a voice recording?

To add a voice recording to your card, click on the musical-note icon at the top of the Card Creator in the Design page. Click on RECORD VOICE, which will appear below the musical-note icon, and then click on RECORD VOICE in the Recording Tools drop-down menu. You will be asked to ALLOW cocodot to access your camera and microphone. Once you allow access, click on the REC button to begin recording your voice. To play back your voice recording, click on PLAY. You can re-record as often as you wish. To remove your recording, return to your Design page and click on REMOVE RECORDING, located below the Recording Tools drop-down menu.

How do I personalize an existing card or invitation to send to multiple recipients?

To send the same card to multiple recipients with different personalized messages, you must first duplicate your card. Please note that any changes you make to an existing card instead of to a duplicate card will be applied to the original, so your original version will be lost. You can duplicate the card in your Account Dashboard. The Create Duplicate feature copies every aspect of your invitation's design and details section. Follow the steps below to duplicate your design.

1. Log into cocodot.
2. Click on ACCOUNT DASHBOARD > MY CARDS & INVITATIONS.
3. Click on the blue arrow to the top right of your design.
4. Click on CREATE DUPLICATE.
5. Personalize your message or edit the invitation. Keep clicking on NEXT through the Design page and the Details page.
6. Add your RECIPIENTS and click on NEXT.

Please contact us at support@cocodot.com with any questions.

How do I import contacts into my cocodot Address Book?

Contacts can be added to your cocodot Address Book from a wide range of sources, including Gmail, Hotmail, Outlook, Yahoo!, AOL, Mac Address Book, and Excel. Your Address Book can be accessed through your Account Dashboard (at the top right corner of every page). To upload contacts, or to add them manually, click on ADDRESS BOOK in your Dashboard, then click on the relevant icons under UPLOAD CONTACTS (or click on ADD MANUALLY), and follow the prompts.

Can I upload groups into my cocodot Address Book?

You can upload groups into your cocodot Address Book from an Excel spreadsheet or Mac Address Book. To download the CSV (Excel) template, click on the Excel icon in your Address Book. To export a group vCard from your Mac Address Book, click on the group name in your Mac Address Book, and then click on FILE > EXPORT > EXPORT GROUP vCARD. Go to your cocodot Address Book, click on the Mac Address Book icon, and select the group vCard from your computer’s directory.

How do I create groups in my cocodot Address Book?

Once you have uploaded contacts into your cocodot Address Book, click on GROUPS at the top left, above your contacts list, to add a group. To create a group, click on CREATE GROUP, enter the name of the group, and then click on ADD. You can add contacts by dragging and dropping them into any of your group folders. It is also possible to use a past guest list or recipient list to create a new group by clicking RECENT EVENTS or RECENT CARDS.

Can I access a past recipient list for a new card or invitation?

To add a past Guest List to a new event, click on GROUPS in your Address Book and select RECENT EVENTS/CARDS. Select the event Guest List you would like to use, and add the recipients to your Guest List using the arrow key in between your Address Book and Guest List.

How do I know that cocodot checkout is secure?

cocodot does not store financial information. When you submit credit card information, it goes directly to a credit card processing company, which stores the information on secure servers. cocodot is a verified Authorize.Net merchant. Authorize.Net provides the highest level of transaction security. More merchants use Authorize.Net than any other payment security firm. For more information about Authorize.Net's secure transaction processing, visit Authorize.Net.

What is cocodot’s Privacy Policy?

The cocodot Privacy Policy, as well as the Terms of Service, are linked at the bottom of every cocodot page.

Will card or invitation recipients have access to my contacts?

No. Guests invited to your event will not have access to your personal contact information or the contact information for other guests. If you choose to make RSVPs and comments public, your guests will only be able to see your name, plus RSVP status and any comments posted by your guests.

Will my guests have access to my cocodot Address Book?

No. If you choose to make your Guest List or comments section public, your guests will be able to see the names of other guests, and their comments. Any guest can have his or her name removed from a guest list by contacting you (the host of the event) or by emailing privacy@cocodot.com. The name will be removed from that event but may still be able to be added to subsequent events. Even if someone accesses your password, that person will not be able to download your address book.

How do I block emails from a particular cocodot sender?

To block emails from a particular sender, click on UNSUBSCRIBE at the bottom of the email containing the card or invitation. Select “I do not wish to receive cocodot invitations or greetings from this sender,” and enter your email address.

How do I unblock a sender I have previously blocked?

To unblock a particular sender, go to the ACCOUNT page in your Account Dashboard, and click on VIEW next to BLOCKED CONTACTS. You will be able to unblock previously blocked senders.

How do I unsubscribe from cocodot?

To unsubscribe from cocodot, click here. You can opt to unsubscribe from cocodot marketing emails or from the site altogether. Please note: When you completely unsubscribe, you will no longer receive cards or invitations from people who use cocodot.

Is there a size limit for photos that are uploaded to cocodot?

The limit for photo uploads is 10MB. If you are printing, we recommend uploading a high-resolution image for best results.

What photo-file types are accepted on cocodot?

For our photo-upload Design Templates, Profile Pictures, and Wedding Landing Page photo spaces, we support .jpg, .png, and .gif. If you use the camera icon to upload your photo to a Design Template, we support .eps, .jpg, .png, and .gif.

How do I upload my own photo, background, or custom design?

To upload your own designs or photographs to cocodot, please click on the UPLOAD YOUR PHOTO category at the top of the category list, and then click on FULL 7 x 5 BLANK. Once your image has been uploaded, you will be able to customize your design using all the features offered in our Card Creator console.